Refund policy
If a machine takes your money or doesn’t finish the job, we’ll fix it. Just tell us the machine number and we’ll take care of you — fast, friendly, and with no runaround.
Our promise: We respond within 24 hours. Refunds are issued in cash at the counter, or by Zelle / Cash App if you can’t come back in.
How a refund works
Three easy steps — no receipts to dig up, no forms to fight with.
1. Tell us the machine number
Every washer and dryer has a number on the front. Note the machine number and what went wrong — money taken, cycle didn’t start, or it stopped mid-load.
2. We respond within 24 hours
Send it through our report form or call us. We look into it right away and get back to you within 24 hours — usually much sooner.
3. You get your refund
Refunds are cash at the counter, or by Zelle / Cash App if you can’t come back in. Whatever’s easiest for you.
What we refund
A machine that took your money without starting a cycle.
A wash or dry cycle that stopped early or didn’t finish the job.
An overcharge or a card / coin error at one of our machines.
Wash & fold that didn’t come out right — we’ll re-do it or refund it.
How refunds are issued
Come by while an attendant is on site and we’ll hand you cash at the counter. Can’t make it back in? We’ll send it by Zelle or Cash App instead.
Cash at the counter
Stop in any day we’re open and pick up your refund in person from an attendant.
Zelle or Cash App
Prefer not to come back in? Send us your handle and we’ll transfer your refund.
How to submit a refund request
The fastest way is our report form — it asks for the machine number so we can jump straight to fixing it. You can also just call the store.
Fill out the report a problem form with your machine number and what happened.
Or call us at (832) 722-1001 and an attendant will help.
Or stop by in person — 8261 Richmond Ave Ste L, Houston, TX 77063.
Had a problem with a machine?
Tell us the machine number and we’ll respond within 24 hours. Refunds are cash at the counter, or by Zelle / Cash App.