We’ve got you
We’ll make it right
We respond within 24 hours. Refunds are issued in cash at the counter, or by Zelle / Cash App if you can’t come back in.
Report a broken machine
Won’t start, won’t spin, leaking, or just acting up? Tell us the machine number so we can get it fixed fast — for you and everyone after you.
Request a refund
A machine took your money or stopped mid-cycle? Ask for it back — cash at the counter, or by Zelle / Cash App if you can’t swing by.
One form does both. Pick what happened at the top and the right fields appear — takes about a minute.